Knowledge

“Academics only define one part of any job – ‘What’. The other important part –‘How to’–is often left to experience”
•The difficult part is to sustain and progress in the job once you get it
•The “How to” part refers to the way a person navigates through this system to deliver the performance It includes working in a team, understanding needs of others, communicating effectively with others, understanding culture, making decisions in ambiguous situations, managing emotion, managing relationships etc..